PROFESSIONAL
AGILE INNOVATIVE
ABOUT US
At Rabail Networks Limited, we’re the voice behind some of the largest companies around the globe. But we are more than just a voice, we’re your partner. We will work with you to ensure your customer relationships are of the highest quality.
Leaders In Managing Customer Relationships
Our customer service solutions cover all possible forms of communication, from phone calls to written messages to semi- or fully automated tools. We offer a cutting-edge customer experience by phone, email, chatbot, or live chat. Tasks can be general customer service, technical support, information line operations, order taking, telephone enquiries, database creation, and of course bespoke sales activity. As part of our solutions, we also support our customers with the latest contact center technologies: real-time voice analytics, agent profile-based call routing, IVR & IVA systems, interactive direct messageactivities, as well as Messenger, WhatsApp, Viber, or any other similar next-generation platform. We believe in individual, customer-centric collaborations, but we can also integrate and operate existing systems.
PARTNERSHIP
Rabail Networks Limited teams work closely with each other and with our colleagues across the globe to create integrated and international solutions. Our employees form client relationships built on mutual trust and respect, helping clients deliver high performing services to their customers and citizens.
ENTREPRENEURSHIP
We are a big business without the bureaucracy. We empower our people to think freely and act flexibly, with the entrepreneurial freedom to make decisions at a local level and take personal responsibility for their actions. This individual autonomy – unusual in a company of our size and scale – is inspiring for our employees and beneficial for our clients.
CREATIVITY
Rabail Networks Limited people are known for challenging conventional wisdom and ways of working. We foster a spirit of innovative thinking and continual improvement, where new ideas are positively welcomed. We understand that this is the best way to arrive at the groundbreaking solutions that will give our clients a competitive edge and achieve sustainable success.
CITIZENSHIP
We know people want to work for a company that cares – and we do. Corporate social responsibility has always been part of our heritage. We believe a company can only maintain success by making a valuable contribution to society. Getting involved in our local communities, giving something back to society and protecting the environment are activities driven by our people and supported by our culture.
CUSTOMER CARE
At Rabail Networks Limited, we have the people, systems, and experience to deliver innovative and customer-focused contact center solutions. For years now, we’ve been specializing in outbound customer management, and that’s why leading global brands choose us to manage their customer relationships. From sales inquiries to billing and help desk services, we’re an extension of your brand that offers exceptionally high call center outsourcing solutions
Customer Intelligence
Our contact center team will help you understand your customers and then develop a plan to meet their needs. Everything we do at Rabail Networks Limited focuses on your customers’ needs. To facilitate them in the best way possible, we first seek to understand them before planning for the future. As part of our all-encompassing call center customer service, our Customer Analytics program allows us to develop a plan to improve your service to match the expectations of your customers. This includes the realignment of your processes to deliver customer satisfaction and reduce operating costs. Once done, this will result in a customer-centric service plan that spans across operations, training, and quality monitoring.
